Privacy Policy

Van Dyk Country House Hotel Ltd Privacy Policy

Van Dyk Hotel is committed to protecting your privacy. This Privacy Policy explains how Van Dyk Country Hotel collects and uses your personal data. It also describes your rights with Van Dyk Hotel and how to exercise them. You may contact us on matters of privacy and data protection by sending an email to info@vandykcountryhotel.co.uk

By using the Van Dyk Hotel website(s), you accept our Privacy Policy and our processing of your personal data. It is important that you read and understand our Privacy Policy before using our website; this includes but is not exclusive to browsing the catalogue, conducting a search on the catalogue, registering for a customer account online and making purchases via our ecommerce system.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Van Dyk Hotel Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/18.

Who are We?

We're Van Dyk Hotel, providing Hospitality services. Van Dyk Hotel is a trading name of Van Dyk Country House Hotel Ltd registered in England No. 06856792

How do we Collect Information from You?

We obtain information about you when you use our website, for example, when you register for a Loyalty Card to make your experience better, when you purchase a product, or when you connect with us over social media such as Facebook, Instagram and Twitter.

What information we collect.

We may collect the following information:

  • Name and date of birth • Contact information including email address, postal address and telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Third-Party Payment Processor

This privacy policy applies to Van Dyk Hotel only, there may be links within our website that forward you to a third party, we encourage you to read the privacy policies on the other websites as we are not responsible for third party privacy policies and practices.

Security

Van Dyk Hotel strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

In order to prevent unauthorised access or disclosure of personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies Use

Van Dyk Hotel website use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. The cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your web browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways.

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@vandykcountryhotel.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request the details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Van Van Dyk Hotel, Worksop Road, Clowne, Chesterfield, S43 4TD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above postal address or email us at info@vandykcountryhotel.co.uk. We will promptly correct any information found to be incorrect.

Your Right to Removal

You have the right to withdraw your consent for Van Dyk Hotel to use your information at any time. You have the right to request the removal of your information from all the systems in our business, unless we are required to keep that information by law. To make this request please email info@vandykcountryhotel.co.uk and we will contact you to validate your identity for the removal request. We will endeavour to remove your information within 30 days from the date of request. If data removal is anticipated to take longer than 30 days we will communicate this with you giving clear reasons as to why the delay on the removal request.